dhini88 operates under a clear policy framework so you know exactly what governs your account, your transactions, and your use of this platform. Access to our services depends on your local law and eligible regions — read these terms before you proceed.
Account Policy
User Rights
Jurisdiction Notice
Data Handling
POLICY POSTURE
How Our Legal Framework Works
Our terms apply to every interaction you have with dhini88 — from opening your account to placing a wager, making a Nagad transfer, or raising a support request. We operate under applicable law in the jurisdictions where our services are available, and we do not extend access to regions where local law prohibits it. If you are in Bangladesh, your use of this platform is subject to the laws of Bangladesh as they apply to online gaming and digital payments. We do not make representations about legality in your specific location — that determination rests with you and your local legal context. Where Upay or Nagad are used as your payment method, the terms of those payment providers also apply alongside ours. We may update these terms when regulatory requirements change, and we will post the revised version here. Continued use of your account after an update means you accept the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining clauses stay in effect. Questions about specific clauses can be directed to our support team through the contact routes listed on this page.
Nagad Transactions
Nagad deposits and withdrawals are subject to both our platform terms and Nagad's own service conditions.
Upay Payments
Upay wallet transfers follow Upay's published terms in addition to the rules set out here.
Bangladesh Law
Your use of dhini88 is governed by applicable Bangladesh law. Eligibility depends on your local legal context.
Policy Updates
We post updated terms here when rules change. Continuing to use your account after an update constitutes acceptance.
WHAT THIS COVERS
Scope of This Policy
Not every aspect of your experience falls under the same policy clause. Understanding what is inside and outside our direct policy scope helps you know where to look when a question arises.
Account Access
Registration, login, identity verification, and account suspension are fully within our policy scope. We set the rules for how accounts are opened, maintained, and closed.
Transactions
Deposits and withdrawals processed through our platform — including Nagad and Upay — are covered. Processing timelines and limits are shown in your account area, not invented here.
Site Content
Game availability, lobby structure, and promotional notices published on dhini88 fall within our content policy. We control what appears here.
Third-Party Services
Payment providers, game studios such as Bigtime Gaming, Spadegaming, and JDB, and external links operate under their own terms. We are not responsible for third-party policies.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have concrete options when it comes to your account data and how we handle it. You can request a copy of the transaction and activity records held against your account by contacting our support team through the live chat or email route listed on this page. If any detail in your account profile is incorrect — name spelling, contact address, or linked wallet identifier — you can raise a correction request and we will review it against the verification documents on file. If you have a question about how a specific policy clause applies to your situation, our support team can clarify it; we do not offer legal advice, but we can explain how our own rules work. You may also request that your account be reviewed for closure, in which case we will follow the account-closure steps set out in our terms, including any pending balance resolution. All requests are handled through the published support routes below — we do not accept policy requests sent through social media or unverified channels.
Review Your Records
Request a copy of your account activity and transaction history through the support contact route on this page.
Correct Account Details
Submit a correction request if your registered name, contact details, or wallet identifier needs updating. We verify against documents on file.
Raise a Policy Question
Ask our support team to explain how a specific clause applies to your account. We clarify our own rules — we do not provide legal advice.
Request Account Closure
You may ask us to close your account. We follow the closure steps in our terms, including resolving any remaining balance first.
POLICY CONTACT PATHS
How to Reach Us on Policy Matters
Use the routes below to submit policy questions, correction requests, or account-related enquiries. We handle requests through verified channels only.
Live Chat
Open the chat widget on dhini88 while signed in to reach our support team directly for policy questions or account queries.
Email Support
Send written policy requests or correction submissions to our support email address listed in the contact section of your account area.
Account Help Centre
The Help Centre inside your signed-in account area covers common policy questions and links to the relevant terms sections.
HOW WE HANDLE DATA
Data, Cookies, and Account Security
We collect only the account and transaction data needed to operate your account and meet our obligations under applicable law. We do not sell your personal data to third parties.
Data Retention
We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can ask what we hold by contacting support.
Cookies
We use cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security
Your account is protected by password authentication. We recommend using a unique password and reviewing your login history in the account security section regularly.
Requesting Changes
To update stored personal data or ask about retention, contact support through live chat or the email route in your account area. We respond to verified requests.
POLICY QUESTIONS ANSWERED
Frequently Asked Policy Questions
Common questions about your rights, data, and how our legal terms apply to your account.
Does Bangladesh law apply to my use of dhini88?
Your use of dhini88 is subject to the laws of Bangladesh as they apply to online gaming and digital payments in your location. We do not determine legality on your behalf — that depends on your local legal context and eligible region. Review your local rules before using the platform.
How do I get a copy of my account and transaction records?
Contact our support team through live chat or the email route in your account area and request a copy of your records. We will verify your identity against the account before releasing any data. The process is explained in the Help Centre inside your signed-in account.
Can I correct a mistake in my registered account details?
Yes. Submit a correction request through live chat or email support. We check the requested change against the verification documents on file. Name corrections and wallet identifier updates are the most common requests — both follow the same verification path.
What happens to my data if I close my account?
We retain records for as long as required by applicable law and our compliance obligations, even after account closure. You can ask our support team what data we hold and for how long. Closure does not automatically erase records that we are legally required to keep.
Do Nagad and Upay transactions fall under dhini88's terms?
Yes, but both payment providers also have their own service conditions that apply alongside ours. When you use Nagad or Upay to deposit or withdraw, you are bound by both sets of terms. Check the relevant provider's published terms for their specific rules on wallet transactions.
How will I know if the legal terms have been updated?
We post the revised version of our terms here on this page when changes are made. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically, especially if you notice a notice in your account area.